Terms and Conditions

Below is a comprehensive EU-compliant Terms & Conditions.

Since your brand ARKHAN is registered in Germany and operates from:

ARKHAN
Münchener Straße 51
60329 Frankfurt am Main
Germany
Owner: Moinuddun Khan
Tax ID: DE369260080
Business Registration No.: 06412000

This template aligns with:

EU Consumer Rights Directive (2011/83/EU)
GDPR (Regulation EU 2016/679)
German Civil Code (BGB)
German E-Commerce Law (TMG / TTDSG)

TERMS AND CONDITIONS (AGB)

Last Updated: [Insert Date]

1. Scope

These Terms and Conditions (“T&C”) apply to all orders placed through our online shop at:

https://www.arkhan.de/

The provider of the online shop is:

ARKHAN
Münchener Straße 51
60329 Frankfurt am Main
Germany
Email: support@arkhan.de

These T&C apply to consumers and entrepreneurs within the meaning of §13 and §14 BGB.

2. Conclusion of Contract

The product presentation in the online shop does not constitute a legally binding offer but an invitation to place an order.
By clicking the button “Buy Now” / “Order with obligation to pay”, you submit a binding offer.
The contract is concluded when we confirm your order via email (order confirmation) or dispatch the goods.

3. Prices and Payment

All prices are stated in EUR (€).
Prices include statutory VAT (MwSt.) where applicable.
Shipping costs are shown separately before completing the order.

We accept the following payment methods:

Credit Card
PayPal
Klarna
Bank Transfer
Other methods displayed at checkout

Payment is due immediately upon conclusion of contract.

4. Delivery

Delivery is made within the EU and selected international countries.
Delivery times are indicated on the product page.
If goods are unavailable, we will inform you immediately.
Risk transfers to consumers upon delivery.

5. Right of Withdrawal (EU Consumer Law)

Consumers have the right to withdraw from this contract within 14 days without giving any reason.

Withdrawal Period

The withdrawal period is 14 days from the day:

On which you acquire possession of the goods.

To exercise your right:

You must inform us via clear statement (e.g., email or letter).

Email: [Insert Email]

You may use the EU model withdrawal form but it is not mandatory.

Effects of Withdrawal

We refund all payments within 14 days.
Refund will use the same payment method.
You must return goods within 14 days.
You bear direct return shipping costs (unless defective).

Exclusions

The right of withdrawal does not apply to:

Custom-made or personalized goods
Sealed goods not suitable for return for hygiene reasons once opened

6. Retention of Title

Goods remain our property until full payment has been received.

7. Warranty (Gewährleistung)

Statutory warranty rights apply under German law.

Consumers:

24 months legal warranty period.

For used goods (if applicable):

12 months warranty.

Entrepreneurs:

Warranty limited to 12 months.

8. Liability

We are liable without limitation for:

Intent and gross negligence
Injury to life, body or health
Product Liability Act (Produkthaftungsgesetz)

For slight negligence:

Only for breach of essential contractual obligations.
Liability limited to foreseeable damage.

9. Data Protection (GDPR)

We process personal data in accordance with the General Data Protection Regulation (GDPR).

Details can be found in our Privacy Policy.

10. Online Dispute Resolution (ODR)

The European Commission provides a platform for online dispute resolution:

https://ec.europa.eu/consumers/odr/

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

11. Applicable Law

German law shall apply excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

For consumers:
Mandatory consumer protection regulations of the country of residence remain unaffected.

12. Contract Language

The contract language is:

German
English (if offered)

13. Severability Clause

If any provision of these T&C is invalid, the remaining provisions remain unaffected.