Return Policy

At ARKHAN, we are committed to providing our customers with high-quality products and a smooth shopping experience. However, in rare cases discrepancies may occur. If the item you receive is faulty, damaged, or incorrect, we will do our best to resolve the issue quickly and ensure your satisfaction.

Returns

If you wish to return an item, please contact our customer support team at support@arkhan.de within 30 days of receiving your order.

If you have received a defective or incorrect item, please include the following information in your first email:

Your order number
Clear photos of the item
A brief description of the issue

This information helps us review your request and provide a faster resolution.

Return Address

All approved returns must be sent to the following return address:

Moinuddun Khan
Münchener Straße 51
60329 Frankfurt am Main
Germany

⚠️ Important: Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Refund Processing

Once your returned item has been received and inspected, we will notify you about the status of your refund.

If approved, the refund will be issued to the original payment method used at checkout. Refunds are typically processed within 1–3 business days after approval.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Return Shipping Costs

Customers are generally responsible for return shipping costs.
If the return is due to a defective, damaged, or incorrect item, ARKHAN will cover the return shipping costs.

Condition of Returned Items

To be eligible for a return, items must:

Be unused
Be in their original condition
Include original packaging and accessories

Please clearly mark the package with “RETURNED ITEM” to avoid shipping or customs misunderstandings.

Non-Returnable Items

Certain items may not be eligible for return, including:

Personalized or custom-made products
Used or damaged items caused by customer misuse
Items returned without original packaging

Returns for these items are only accepted if there is a verified manufacturing defect.

Need Assistance?

If you have any questions about returns or refunds, please contact us:

Email: support@arkhan.de
Website: https://www.arkhan.de/

Our support team will be happy to assist you.